Every call scored.
Every agent coached.

Quality teams listen to a handful of calls per agent per month. Steve checks all of them for script adherence, required phrases, and offers made, and hands your QA team the exceptions.

Book a demo See how Steve works
Coverage is the problemQA hears a fraction of calls. Clients contractually expect more.
Revenue leaks quietlyUpsells and retention offers that were never made do not show up in any report.
Text channels are uncheckedChat and email replies rarely get the scrutiny calls do.

The use cases that matter in contact centers and bpo.

Call script compliance

Disclosures, script steps, and offers verified in every recording.

LiveExplore

Text and message quality

Extract intent and details from messages. Verification is on the roadmap.

Extraction liveExplore

A month of calls, all of them

Steve is configured around your standard, not the other way round. Most teams go from first sample to live workflow in weeks, with the review queue and API in place from day one.

  1. Recordings sync nightly through the API.

  2. Steve verifies script steps, disclosures, and offers per call.

  3. QA reviews exceptions with transcript excerpts, not full recordings.

  4. Agent scorecards and client SLA reports come from complete data.

Same standards, different shelves.

Loyalty and rewardsCPG and consumer brandsRetail and groceryAppliances and electronicsFranchise and QSRFinancial servicesInsurancePromotion and loyalty agencies

Your standard.
Every location.

Thirty minutes with someone who has run this in your industry. Bring the standard you struggle to enforce today.

Book a demo 30 minutes. Your use case. Real possibilities.